Frequently Asked Questions
What are the main products of your company ?
We specialize in 3D sign printers, 3D printing filament, and 3D printing accessories.
What is the MOQ ?
Basically, we don’t have MOQ, you can buy 1 set of printer, 1 roll of filament, 1 piece of accessory, etc.
Is OEM available ?
Yes, but there will be MOQ in this case, let’s take 3D sign printer for example, the MOQ will be 10 sets in the case of OEM.
What about the packaging ?
The 3D sign priner is packaged by wooden box, and the 3D printing filament is packaged by carton box.
What Is The Payment Term ?
The usual payment term is T/T (Telegraphic Transfer), 30% deposit and 70% balance.
What will you do with damage during delivery ?
We will be responsible if there were any damage during delivery, making replacement or refunding.
How many colors do you have for the 3D printing filament ?
There are 8 colors available at the moment, please check the catalogue for detailed information.
Can the color be customized ?
Yes, there is MOQ for customization, let’s take 3D printing filament for example, the MOQ will be 100 rolls for a new color.
What is the lead time ?
The lead time is 7 to 30 days according to different products and different quantity.
What is the loading port ?
The container is loaded in Ningbo, Shanghai, Guangzhou, or Shenzhen, and it can be shipped to any seaport worldwide.
Can You Deliver The Products to My Warehouse ?
Yes, we can. In this case, it will be the DDP term, we will deliver the products to your warehouse or office.
Is there any product warranty ?
Yes sure. All products from us have one year’s quality warranty.